If you are looking to return something!
You can contact us or write us at [email protected] for order related queries. For Returning a product please follow the below procedures.
The Return Method
You can return the product within 7 days after the product has arrived at the consignee’s address. Your product must be unused and in the same condition as you have received it. There should also be the original packaging and tags. We also will need a receipt of purchase which is the invoice you have received from the order.
The Refund Method
Once the return is received the product will be inspected. We will send you an email to notify that we have received the product. We will also be notifying you about the approval or rejection of refund. If you are approved, your refund will be processed, and it will be credited to your account within couple days.
For orders payed for with Cash on Delivery (COD), refunds will be issued through bank transfers only. Our Customer Care will reach out to you for your bank details, namely the bank account holder name, bank name, branch and IFSC code. We will never request any other bank or card details. If you receive an email claiming to be from ATHLEX asking you to do so, do not respond and contact our Customer Care team immediately.
If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.
Late or Missing Refunds
If you did not have received any refund. First check with your bank account, or write to [email protected] about your issue. We will work with backend and will update you from our side by mailing you.
C – 75, Pushp Vihar Society,
Near Ramol Talav (Lake),
Adani Circle, Ramol,
AHMEDABAD – 382449