F.A.Q.s

Shipping & Delivery

There is something missing from my order!

We may have removed the item due to being out of stock so please check your emails, as we will have notified you.

Your items may have been sent in separate parcels, you will be notified by email if this is the case.

If you haven’t received an email notification about any changes to your order, but you’re still missing an item, please contact us immediately with the following information:

[Order Number]

[Missing Item(s)]

We will look into the matter and will resolve the issue for you as quickly as possible.

All missing item claims must be made within 7 days of the delivery date of your order.

I need my delivery address changed!

Once you have placed your order through the website, for your own security we are unable to change the address for. If there is a failed delivery, the courier will call you before delivering your item so that you can rearrange delivery directly with them.

What if I am not home for my delivery?

If you are not at home when your shipment is due to be delivered, it may be left in a safe place which will be advised by you.

If there is no suitable place for the delivery, the courier will call you and you could rearrange the delivery of your parcel.

If you haven’t received the parcel, please contact the courier with your tracking number to rearrange delivery.

My parcel is marked as delivered, but I haven’t received it.

If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbors for anyone who may have accepted the parcel on your behalf.

If you had your Athflex order delivered to a work place, please check with all employees who may have accepted the parcel.

Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you’re still unable to locate your order, get in touch with us and we’ll open an investigation with the courier and do our best to help out.

Note: All lost parcel claims must be made within 20 days of the delivery date.

Orders

Do Athflex sell through any other sources?

Athflex is a business to consumer model brand, we only sell through our website we do not sell at any stores and outlets other than those which will be linked to www.athflex.com.

My order status is showing success, does it mean it is delivered?

Order status success means your order has been packed from the warehouse and it is going to be shipped to reach you.

You will receive your shipping confirmation shortly after verifying your tracking information.

I received a wrong/defected item?

It is unlikely scenario that if you have received a wrong or a defected item, please contact us immediately with the following info by clicking here:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it’s place
  • A photograph of the item you have received

Once we’ve received the above information, we will work on it to ensure the problem is solved to your satisfaction.

Unless the proof provided, that you have received an incorrect item has been verified by us, we cannot begin to take the steps needed to solve the problem.

Please do not return any wrongly received goods unless contacting us before, it may result in a long turn-around time. In this situation Athflex requests for an incorrect item to be returned.

I haven’t received a confirmation mail after placing the order.

You have placed your order but have not received a confirmation mail and the money has been debited from the account. Has the order been successful?

Don’t worry, this usually means the email you used to place the order may have been misspelled or the email might have gone to the promotional inbox. Check all inboxes of your email account.

Send an email to locate your order. We simply need the full name and the delivery address used to place the order.

What if I want to cancel my order?

We are pretty fast at getting your order delivered to your doorsteps. We will be unable to make any changes to your order once placed.  The order includes; item, address and payment changes.

What if the order got delivered to me is damaged?

If the shipment delivered and damaged upon delivery, please keep a photographic evidence of the parcel arrived.

All claims of the damaged parcels must be done within 8 days of delivery date.

Unless the proof of damage has been verified by us , we cannot process a refund, credit or exchange.

Once we receive the above information and product, we will work efficiently to solve the problem instantly.

Please do not return any damaged goods without consulting us, or it may result in slower resolution time.

Payments

Where will my refund credited?

The refund will be credited to your account which you have paid for the order. In any case if we are unable to refund directly to your account please write us at support@athflex.com and we will find out a solution to rectify the issue.

I did not buy the item while it was on sale, can I get it on sale price?

If a sale is on, we would always clearly state the start period and the end period of the sale. After the sale ends, the item will be sold on the original price, and in that case we cannot amend or change the item price as sale price is not applicable at that point of time.

 

Sale is tempting, but you have to change that temptation to creation.

How do I pay for my order?

Or payment gateway accepts all Credit Cards, Debit Cards, Netbanking options, Digital Wallet Payments and UPI payments. Any fraudulent activity done will be investigated. Athflex does security checks to ensure that everything is done safe and sound.

Do you have any gift cards?

As of now we do not have any gift cards, but we will be having promo codes from time to time.

I bought an item and now it is at lower price, can you refund me the difference?

As an online retail brand, our prices may vary based on the stock availability, market demand and upcoming sales without any prior warning. In this case we are very sorry that we cannot refund the difference.

Returns

Have you received my return?

The return of your item totally depends on the service used. It can take upto 10-15 working days (excluding weekends & public holidays) for the product to be delivered and processed.

We will shoot you a mail as a notification once the return is processed.

What is your Return Policy?

The Return Method

You can return the product within 8 days after the product has arrived at the consignee’s address. Your product must be unused and in the same condition as you have received it. There should also be the original packaging and tags. We also will need a receipt of purchase which is the invoice you have received from the order.

The Refund Method

Once the return is received the product will be inspected. We will send you an email to notify that we have received the product. We will also be notifying you about the approval or rejection of refund. If you are approved, your refund will be processed, and it will be credited to your account within couple days.

Late or Missing Refunds

If you did not have received any refund. First check with your bank account, or write to support@athflex.com about your issue. We will work with back-end and will update you from our side by mailing you.

Return Address

C – 75, Pushp Vihar Society,
Near Ramol Talav (Lake),
Adani Circle, Ramol,
AHMEDABAD – 382449