Thank You for Shopping at Athflex!
We're committed to providing a smooth and hassle-free shopping experience. Here's our updated return & exchange policy to guide you:
Important: Sale products, including those from the B1G1 sale, are not eligible for exchange or return.
Eligibility:
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Sale Tag Orders: Not eligible for return or exchange.
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Exchange: Free for the first Order.
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Returns: INR 150/-(Logistics Fee) Charged if refunded to source/Account for first order.
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Returns: Free if taken as Store Credit
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Products Below INR 699/-: Not eligible for returns or exchanges.
- Refund to source will be take 7-12 working days to reflected in your account.
Exchange and Return Fees: A second exchange will be charged at ₹100 & Return Refunds are only offered for wrong size, color, or defective products. Store credit of the same amount will be provided.
Exchange Pricing Policy:
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Same Pricing or Above: Exchange is possible only for products of the same price or higher. We don't do exchanges for products priced below the original item.
Timeline:
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Return & Exchange Window: 7 days from the delivery date.
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Post 7 Days: Returns & exchanges are not applicable.
Conditions for Return/Exchange:
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Unused Items: Must have intact tags and original packaging.
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Used or Tag-Detached Items: Not eligible for returns/exchanges.
Process:
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Application: Apply here for Return/exchange - (https://athflex.com/apps/ecoreturns)
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Refunds: Provided as store credits for Cod, except for wrong size/damaged deliveries, where the refund will be processed to the original source.
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Discount Deductions: Refunds will have deductions for discounts and codes applied.
COD Orders:
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Refunds: Preferably as store credits for future orders.
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Sale Products: Not returnable/exchangeable.
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Shipping Costs: Deducted from refunds.
Delivery & Refund:
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Pickup & Warehouse: Returns reach our warehouse within 5-7 working days post-pickup.
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Approval/Rejection: Communicated via call/Whatsapp
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Refund Processing: Within 7-10 working days to Athflex Store Credit/Source of payment/Bank account (if applicable).
For any queries, reach us at +91-70693 19266 via Call/WhatsApp.
Thank you for choosing Athflex. Let's make your fitness journey stylish and hassle-free!