Exchange & Return Policy

Thank You for Shopping at Athflex!

We're committed to providing a smooth and hassle-free shopping experience. Here's our updated return & exchange policy to guide you:

Eligibility:

  • Sale Tag Orders: Not eligible for return or exchange.
  • Exchange: Free for the first time
  • Returns: Free for the first time.
  • Products Below INR 699/-: Not eligible for returns or exchanges.

Timeline:

  • Return & Exchange Window: 7 days from the delivery date.
  • Post 7 Days: Returns & exchanges are not applicable.

Conditions for Return/Exchange:

  • Unused Items: Must have intact tags and original packaging.
  • Used or Tag-Detached Items: Not eligible for returns/exchanges.

Process:

  • Application: Apply here for Return/exchange - (https://athflex.com/apps/ecoreturns)
  • Refunds: Provided as store credits for Cod, except for wrong size/damaged deliveries, where the refund will be processed to the original source.
  • Discount Deductions: Refunds will have deductions for discounts and codes applied.

COD Orders:

  • Refunds: Preferably as store credits for future orders. If not, we can send payment links for direct refunds.
  • Sale Products: Not returnable/exchangeable.
  • Shipping Costs: Deducted from refunds.

Delivery & Refund:

  • Pickup & Warehouse: Returns reach our warehouse within 5-7 working days post-pickup.
  • Approval/Rejection: Communicated via call/Whatsapp 
  • Refund Processing: Within 7-10 working days to Athflex Store Credit/Source of payment/Bank account (if applicable).

For any queries, reach us at +91-70693 19266 via Call/WhatsApp.

Thank you for choosing Athflex. Let's make your fitness journey stylish and hassle-free!