Returns & Refund Policy

Athflex Returns & Refund Policy

Because Flex Tribe deserves clarity, care & a smooth post-purchase experience.

Thank you for choosing Athflex!
We’re grateful to have you as part of the Flex Tribe. Our goal is to make sure you feel supported even after your purchase. Below is a clear, easy-to-understand guide to how returns and exchanges work at Athflex.

Items Not Eligible for Return

Some items cannot be returned, but we still offer flexible solutions wherever possible:

  • Sale products, including Buy 1 Get 1 (B1G1) offers
    ➝ Not eligible for returns, but you may exchange them for another size (subject to availability).

  • Products priced below ₹699
    ➝ These are final-sale items and cannot be returned.

Eligibility for Returns & Exchanges

If this is your first order:

  • Exchange: Free

  • Return for Store Credit: Free

  • Refund to Bank Account: ₹150 processing fee

Second Exchange Request:

A small ₹100 handling fee applies.

Refunds

We want refunds to feel fair and transparent:

  • If you received the wrong size, wrong color, or a defective product:
    ✔️ You will receive a full refund to your original payment method.

  • For all other reasons (e.g., preference change):
    ✔️ Refunds are issued as store credit.

Processing Time:
Refunds are completed within 7–12 working days from the moment your return is approved.

Exchange Policy

  • Exchanges are allowed for either:
    ✔️ the same product, or
    ✔️ another product of equal or higher value

  • Sale items can be exchanged only (no returns).

Returns/Exchanges Timeline

All requests must be made within 7 days of delivery.

Condition of Items

To help us maintain quality for all customers, please ensure that:

  • The product is unused and unworn

  • All original tags are intact

  • The item is returned in its original packaging

Items not meeting these conditions may not qualify for return/exchange.

How to Start a Return or Exchange

It’s quick and easy:
👉 Submit your request here: https://athflex.com/apps/ecoreturns

Cash on Delivery (COD) Orders

  • Refunds for COD orders are issued as store credit
    (Exceptions: damaged or incorrect items may qualify for direct refund)

  • Shipping charges are deducted from the refundable amount.

Our Commitment to You

At Athflex, you're more than a customer — you're family.
We are committed to ensuring your experience is fair, supportive, and stress-free from start to finish.

If you ever need help, our support team is always here for you:
📞 +91 70693 19266 (Call/WhatsApp)