EXCHANGES / REPLACEMENT
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Returns
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Our return policy lasts 10 days.
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If 10 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange.+
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A handling charge of Rs. 100/- will be applicable for all return orders. Please place an exchange order to avoid the same.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Wrong product handover in return: Action will be taken on the basis of package opening footage & will be returning the same product we have received. In such cases, the seller will not be liable for any loss & no action will be made if the customer fails to raise the query within 10 days of pickup.
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To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. -
Refunds (if applicable)Once your return is received and inspected, we will call and inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
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If it is approved, then your refund will be processed and credited to your Athflex Store Credit / Source of payment / bank account within 7-10 working days.
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Sale items (if applicable)Only regular priced items may be refunded, unfortunately on few item on a conveyed sale day cannot be refunded or returned.
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Exchanges (if applicable)We only replace items if they are defective or damaged or size doesn't fit well. If you need to exchange it for the same item,
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please visit our website www.athflex.com and there you can place an exchange request directly through our return and exchange portal.
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There is no additional charge for any exchange ordersExchange of product is subjected to availability of size.
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ShippingTo return your product, you can directly do it through our return center. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.Self-Ship
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If your Pincode is not in the serviceable area i.e. if our delivery agents are not able to come for pick-up, the customer has to self-ship the product. The shipping charge will be refunded only if the customer provides the Docket Slip.
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Return Shipment Address
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Athflex
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No-66,2nd Floor Raghav Industrial Park B/H Krish Arcade, Sardar Patel Ring Rd, near Adani Circle, Ramol, Vinzol, Gujarat 382449
